Your satisfaction is important to us!
Please be aware of the following shipping and returns policy
when placing your order, or inquiring about a return.

 

Shipping Policy

  • Shipping is provided by Canada Post, with free shipping available on all orders to Canada or the continental United States over $200 CAD.
  • Orders will be dispatched as soon as possible; generally, this is within five business days from time of order.
  • Some products may be special order; often, we are able to still meet our five day fulfillment deadline. In the event it will take us longer to process your order, you will be notified as soon as possible!
  • Custom ordered products can take 6-8 weeks to be delivered to your doorstep. 
  • If you require next-day service, please let us know so we can make the appropriate arrangements

 

Return Policy

  • Returns are permitted for unused, unwashed items in their original packaging with tags attached.
  • Refunds will be processed once the item is received back at our warehouse, within 15 days of purchase with a copy of the original email or physical receipt.
  • Sale and clearance items are final sale, and not eligible for return or refund. For biosecurity reasons, bits will not be accepted for return.
  • Wrong size? Want another colour? We are happy to provide an exchange within 15 days of purchase -- please note that return shipping on exchanged items is your expense. If you received the wrong item, or the item is defective and requires a return, The Piaffe Shoppe will cover the shipping costs of getting the item back to our warehouse.
  • After 30 days, The Piaffe Shoppe will only offer exchange or store credit for products; they must be unused, unwashed, and in their original packaging with tags attached.

 

To initiate a return or exchange, please email hello@piaffeshoppe.com.